Privacy Policy

1. Introduction

ReplyGen ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer review draft and sharing service.

2. Information We Collect

We collect information you provide directly to us:

• Account information (name, email, password)
• Business information (business name, owner name, review links)
• Customer experience highlights you provide for your public review flow
• Customer-written notes, selected highlights, draft text, and confirmation events created inside the public review flow
• Payment information (processed securely through Stripe)

When you sign in with Google, we receive your name, email address, and profile picture from your Google account.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Generate and store customer-controlled review drafts based on customer-written notes
• Process payments and subscriptions
• Send you account-related information
• Respond to your comments and questions

4. Data Storage and Security

Your data is stored securely using Supabase, a trusted cloud database service. We implement appropriate technical and organizational measures to protect your personal information, including encryption and secure server infrastructure.

5. Third-Party Services

We use trusted third-party services to operate our platform:

• Supabase - Database and authentication
• Stripe - Payment processing
• Google Gemini AI - Draft polishing assistance
• Google OAuth - Google sign-in

These providers are obligated to maintain the confidentiality of your information.

6. Your Rights

You have the right to:

• Access your personal information
• Correct or update your information
• Delete your account and associated data
• Export your data in a portable format

To exercise these rights, contact us at support@replygen.pro

7. Data Retention

We retain your personal information as long as your account is active, or as needed to provide you services. Public review draft audit records are currently retained for up to 90 days unless a longer period is required for security or legal reasons. You can delete your account at any time, which will remove your account data from our servers.

8. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@replygen.pro
Website: https://www.replygen.pro